How to properly use communication channels
At the end of an experience with a host you can leave a comment to gratify him or her but also to give future WWOOFers insights on the positive experience or any difficulty encountered.
WWOOF reviews have their own ethics
➡️ Public reviews to be effective and respect the spirit of association must be concise, neutral and not offensive in any way. It is useless to dwell on details, especially when you want to express your disappointment.
⚠️To report particularly negative experiences please write directly to staff@wwoof.it or in case of urgency call +39 0565 193 3282.
☑️Our staff will provide initial support and inform the Board so that it can take action as outlined in WWOOF Italy’s internal rules.
Read the WWOOF review policy here.
Insights
Let’s give some examples
“I personally would not recommend Somebody or this farm for your wwoof experience. Somebody was not particularly nice and was offended when I wouldn’t eat anchovies with onions even though I had made it clear to her that I don’t like fish and can’t digest onions. I finally wanted to out of courtesy have a taste but felt bad. I did not learn much about agriculture and the town has little or nothing to offer people visiting. The accommodations were unwelcoming, hot, lacking air conditioning or even a simple fan, which I later bought in town, after an hour’s walk, without solving the problem. I would not recommend it at all.”
It definitely becomes more correct and effective if only a few sentences are saved
“I personally would not recommend Somebody or this farm for your wwoof experience. Somebody was not particularly nice with me. I didn’t learn much about farming, and the accommodations were unwelcoming.”
The other information is useful if you want to call the association’s attention to the issues to establish a dialogue with Somebody so that the same problems are not repeated with upcoming WWOOFers.
If you want to report problems directly to WWOOF Italy you have two options:
- Use the “private” space of the review so that the staff can take note and act accordingly if necessary
2. write to staff from the direct message space at the office or via email at staff@wwoof.it
The second method is useful for establishing a more direct dialogue with staff.
Do you need more information about the reviews?
On this page you will find answers to many of the questions that may arise spontaneously about using the testimony system.
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