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Review or reporting?

by | Jun 30, 2023 | Associative life, How to, Messages from the Association

let’s learn how to use communication channels!

At the end of a WWOOFer’s visit, you can leave a comment to gratify them but also to give guidance to future hosts about the positivity of the experience or a possible difficulty.

The WWOOF platform has its own ethics.

Public reviews to be effective and respect the spirit of association must be neutral and not offensive in any way.

No need to dwell on details, especially if you express your disappointment.

To report particularly bad experiences, it is best to write directly to staff@wwoof.it or in an emergency call 351 0810820.

The staff will provide initial support and inform the Board so that it can provide for the implementation of the protocol outlined in WWOOF Italia’s internal rules.

Insights

Let’s give some examples

Unfortunately, Somebody’s needs were not in tune with the spirit and organization of the place. Despite the directions they received, Somebody without talking about it carried out some activities in their own way , sometimes even causing financial damage. They repeatedly ignored the shared rules. Although warned about the isolation of the place and the drudgery of some seasonal work, they did not communicate their food and health needs. Warned of the ‘inability to use an accommodation they continued to use it despite reminders not to do so. They called another WWOOFer stupid for no apparent reason. I think they will do better in a more comfortable, less wild setting with jobs more akin to his needs.

It definitely becomes more correct and effective if only the first and last sentences are saved

Unfortunately, Somebody’s needs were not in tune with the spirit and organization of the place. I think they will do better in a more comfortable, less wild setting with jobs more akin to their needs.

It is more than enough for the next host approached by Somebody to try to better clarify what the host’s interests and willingness to share planning and lifestyle are.

The other information is useful if you think it is appropriate for the association to establish a dialogue with Somebody to avoid a repetition of the same problems in other situations.

In this case you have two options:

  1. Use the “private” space of the review so that the staff can take note and act accordingly if necessary
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2. write to staff from the direct message space at the office or via email at staff@wwoof.it

The second method is useful for establishing a more direct dialogue with staff.

Do you need more information about the reviews?

On this page you will find answers to many of the questions that may arise spontaneously about using the review system. Alternatively, you can access the page by clicking on the message icon and then on the ? That opens the assistance page.

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Pubblicato da Claudio per WWOOF Italia

Nello Staff di WWOOF Italia mi occupo fra le altre cose di comunicazione. Se hai notizie di iniziative o progetti da pubblicare contattami all'indirizzo claudio.pozzi@wwoof.it.

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