To contact hosts successfully and get a response remember to send personalized messages in a language that they can easily understand, explaining to hosts what struck you in their profile and why you would like to visit them. If you don’t speak Italian, consider writing your message in English or any other language spoken by the host. Be aware that your message won’t be automatically translated.
Remember to Cancel as soon as possible the requests you don’t want to keep. For visits that you confirm, let the hosts know in a timely manner about the date and time of your arrival. .
Have you already sent several requests and your message box is getting chaotic? Here are our tips on how to keep it in order.
We advise you to keep your messages in order: in your inbox those accepted and confirmed, in archive those expired or declined.
To keep track of your correspondence you have several tools at your disposal.
🔍You can search by host name to find previously exchanged messages.
➡️Furthermore, you can use the filter regarding “Visit Stage” to identify requests still pending, as well as those accepted, confirmed, declined, or canceled.
🟠You can also filter your messages by “Status” to easily find unread or unanswered messages, so you have a quick look at recently arrived communications and can respond to all inquiries in a timely manner.
☑️All of the messages also arrive in your email inbox with which you registered, but spending some time checking messages on the site helps you keep the thread going more easily.
For any difficulties you can always contact staff@wwoof.it
Insights
When requests are accepted
Once an exchange about mutual motivations and expectations has been established, the host decides whether to accept or decline your request. If the host tells you that he or she is willing to host you, remember that verbal agreement is not enough: it is essential that your request be formally accepted by the host by clicking “Accept” in the message. If the host does not take this step, the request will remain marked as “Pending.” In this case, politely invite them to accept.
Once the host accepts the request, it will be your turn to give final confirmation by clicking “Confirm.” Having completed this step, the agreement is formally concluded and you can both feel committed.
Please cancel requests for all visits that you ultimately decide not to make.
Message archive
Over time, messages accumulate and reading them can become complicated if you don’t adopt some small strategies. You can archive messages through the controls within the box that opens from the three vertical dots on the right at the top of the image.
In the same box you have the tools to change dates to the request, leave a testimonial about the experience and possibly refer the member if there is a need.
In addition, you can search by name, search by status, and search by stage of visit to find unread or unanswered messages, pending, accepted/confirmed, or declined/cancelled requests.
How to send a second request to a host
When a first request has failed or you have completed a first experience with a host and want to open a new request you will find yourself on the same page as the previous conversation- that is not an error!
Simply change the dates used for the previous request by entering the new ones. A conversation about the new proposal will begin.
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